Terms and Conditions

E-book

There is no e-book available because our wonderful book works as a present for yourself or someone else.

Order larger quantities

If you order more than 12 books at the same time, or if you want to integrate the book into the price of a workshop or conference, a discount is possible. Please feel free to contact us by email.

Shipping

As a rule, we ship the order within two working days. Worldwide shipping, including taxes and customs is a very complex process and is therefore rarely done with books any more. But, we will certainly do our best! Shipping time depends on country of destination and varies a lot. Count for 7 days for Europe and 1-2 weeks for outside Europe. Most handling will be done by the local Bruna bookshop & post office in Vorden, Netherlands. More information about PostNL at www.postnl.nl, also in English.

  • The shipping costs within the Netherlands are for our account. Except for the returns.
  • We charge € 5.00 for shipping to Belgium and Germany.
  • For shipping to other countries in Europe we charge € 5,00 for 1 to 3 books, from 3 books you pay € 15,00.
  • Shipping to countries outside Europe: 1 book for € 6,00.

Shipping outside of Europe

If you have ordered a book from a country outside the European Union, it is possible that import duties or custom taxes have to be paid in your own country. Unfortunately, we don’t always know how that works in your country. Please tell us if this is the case, we can learn from you! Do inform beforehand in your country about import duties and custom taxes, especially when you buy more books together, f.e. with other customers to save money.

Please contact us if you wish to buy several books outside Europe. So we can avoid unpleasant custom taxes. Ordering one book will be fine.

Returns

You can return your order in the original packaging within 14 days of receipt, in new condition. Send an email in advance to return(a)exceptionaltalent.eu with the reason for the return, and you will receive a return code and return address. This makes it possible for us to refund your money. The postage costs are for your account. Please note: our real postage costs are much higher than the costs you payed for. Return shipping can be expensive and is for your own risk. Always contact us when you want to return a book, maybe we can find a better solution.

Payment

Payment is handled by Mollie payments.